Privacy Policy

1. Information We Collect

When you interact with Keffa Coffee's website and services, we may collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and shipping address when you submit contact forms or sample requests.
• Business Information: Details about your roastery, purchasing needs, and coffee preferences to better serve your sourcing requirements.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Communication Records: Correspondence history including emails, phone calls, and form submissions.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill sample requests and coffee orders
• Respond to inquiries and provide customer service
• Send product updates, new arrivals, and relevant coffee industry information
• Improve our website, services, and customer experience
• Maintain business records and comply with legal obligations
• Prevent fraud and maintain security

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies. We categorize these as:

When you first visit our website, you'll see a cookie consent banner where you can accept or decline non-essential cookies. You can change your preference at any time using the button below:

You can also control cookies through your browser settings. Note that blocking essential cookies may prevent parts of the website from functioning properly.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business, such as shipping carriers, email service providers, and payment processors.
• Business Partners: With coffee producers and exporters when necessary to fulfill your orders and provide origin information.
• Legal Requirements: When required by law, court order, or government regulation, or to protect our legal rights and safety.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition, though we will notify you of any such change.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required by law. Business records and communication history are typically retained for the duration of our business relationship and for a reasonable period thereafter for legal and accounting purposes.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: Request access to or correction of your personal information.
• Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
• Data Portability: Request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our website and services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

We respond to all privacy-related inquiries within 24 hours during business days.